FAQ’s

Delivery and Returns

We don’t want you to be unhappy with your purchase so if for whatever reason you are any returns must be raised within 14 days of receiving your order for a full refund. Unwanted items must be in original condition, unused and complete with packaging. Please use the contact form quoting your order number to inform us of the return. Simply return the item(s) to the address below and we will handle the rest. Goods for return must be sent back to us within 14 days of making your return request. Where possible please enclose your order confirmation.

SNEAKY (RETURNS) – UNIT 24 HILL LANE CLOSE, LEICESTER, LE67 9PY. UNITED KINGDOM. +44(0)1530 587250

(For International returns – “RETURNED GOODS” must be marked on the outer packaging of your package to avoid custom charges. We are not responsible for any customs charges.)

Refunds will be made to the same payment method used to process your order. We will make every effort to process your return in a timely manner, please be aware this could take up to 14 days.

To unsure our retail prices are kept the lowest in the market unfortunately we don’t offer a customer returns service, nor do we reimburse for the cost of sending or returning orders. Please note that the responsibility for returning items falls upon our customers so please ensure that your return is well packaged and tracked.

All orders are processed within 24hrs of being placed and on weekends and holidays the next working day.

We use a number of dedicated carriers to delivery your order in a timely manner. Delivery times can vary depending on the completion of the customer details, payment, national holidays and country of receipt. As a guide our standard UK delivery service will take 2-3 working days once shipped. Our standard international service will take 5-10 working days once shipped. The next day UK delivery service must be placed by 14.00pm.

All orders are tracked and traced, if you do not receive a confirmation of this tracking number it can be available upon request. Please contact a member of our team. Please also note we do not dispatch any orders during national holidays. Any orders placed on these days will be dispatched the next following working day.

Products

We would recommend our Sneaky Eraser, this is a dry cleaning solution which will remove dirt and stains without the use of water. Sneaky Eraser can also clean up white rubber soles and toe caps.

Ugg Boots are generally made of Sheepskin which can be very porous. Sneaky Spray will certainly help improve water and stain repellency of your Uggs. We recommend to always apply to new Uggs and ensure your Uggs are clean and free of dust and dirt. Spray Uggs until completely wet – this ensures the sheepskin has bonded with the formula. Leaves to dry for 24-48hrs. Repeat the process to ensure maximum protection. For generally cleaning of dirt and marks we would recommend you use a dry cleaning solution like our Sneaky Eraser.

Please refer to our “How To” videos and articles. Click here.

Not much! Our product is as good, long lasting and most importantly great value. Don’t be fooled in to buying overpriced and over hyped products! For example you can buy two cans of Sneaky Spray for less than the price of one can from other brands. All our products are high quality and better value than most of the products on the market.

One application has been tested to last over 1 year! It does really depend on how you use your footwear and amount of solution applied. The protection will reduce due to the abrasive nature of the elements it is put under (cleaning, scuff marks, beer, Branston pickle – “other pickles also available” etc..) however Sneaky Spray is one of the most long lasting protectors in the market. For general use we would recommend to re-apply every month or after cleaning/heavy use.

Sneaky Spray contains nano based technology which acts as a repellent. It will protect against most common liquids and stains including water, rain, mucky puddles, juices, fizzy drinks, beer, wine and sauces!

Many types of materials including leather, canvas, nubuck and that all important Holy Grail of materials suede! Sneaky Spray can also protect your hats, bags, backpacks, and clothing.

Terms and Conditions

Terms and Conditions

Sneaky is a trading name of a function of Super Duper Goods Limited.

Super Duper Goods Limited is a company registered in England and Wales under number 08460831 whose registered office is at UNIT 24, Leicester, LE67 9PY. VAT Reg. No: GB166265004. The following terms and conditions listed below will apply between you and Sneaky for the sale and purchase of the items contained in your basket. The terms do not affect your statutory rights.

Availability of goods and prices

Goods will be sent to the address provided by you at the point of purchase. Please note that occasionally goods ordered may, be sent to you in instalments. We will make every effort to advise you (by email) if this is the case.

We make every attempt to ensure that all prices on our website are accurate, however discrepancies may occur. If we discover an error in the price of goods already ordered we will inform you as soon as possible and ask that you reconfirm your order at the correct price, whilst also giving you the option to cancel it. If we are unsuccessful in contacting you we will consider the order cancelled. If we cancel your order, you will receive a full refund.

We do not over sell (take orders for stock we don’t have). Occasionally due to stock inaccuracies this may happen. We will make every effort to advise you (by email) if this is the case. If we cannot fulfil the order in the agreed timing you will receive a full refund.

International Shipping

If your delivery address is not within the United Kingdom, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Sneaky advises each customer to contact their local customs office for further information before purchase.

You should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Validity

By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

Your Undertakings and Warranties

You warrant that the information given on your order form is complete and accurate.

Acknowledgement of Order

When you have completed your order you will be sent an e-mail confirmation. It will state what the products are on order, the total cost including VAT (where appropriate) and Post & Package charges, together with delivery and invoice details. If for any reason your order cannot be processed, a member of our team will contact you to explain the nature of the difficulty.

Our Contract

No contract for the sale of any product will subsist between you and Sneaky until the product(s) ordered have been despatched. We will send an order confirmation via email or other dispatch notice when we are processing your order. This confirmation amounts to an acceptance by Sneaky of your offer to buy goods.

Where an order is to be fulfilled in instalments, those products yet to be despatched will not form part of our contract with you. You must check that the details on the confirmation are correct as soon as possible and you should print out and keep a copy of it.

Payment

All credit/debit card and payment processor account holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and Sneaky will not be liable for any delay or non-delivery.

Returns

Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from Sneaky. Please refer to our returns policy for further details.

Damaged goods or incorrect deliveries

Our warranty contained above is subject to the following conditions: (i) the goods must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; (ii) any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within five days of the delivery date, stating the nature of the shortage/defect and quoting the invoice no.; failure to so notify us will deem you to have accepted the goods. In some cases Sneaky may require you to return the defective goods to Sneaky at your cost. Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can at our option make up the shortages or replace the goods free of charge, or refund the price of the goods in question to you. In addition for defective goods we will refund you reasonable costs incurred for postage of the goods, but we shall have no further liability to you. If you do not notify Sneaky accordingly, Sneaky shall have no liability for any defects and you shall be bound to pay for the goods

Force Majeure

Freaky things do happen. Sneaky shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Limitation of Liability

Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction, however nothing in these terms and conditions shall exclude or limit Sneaky liability for death or personal injury as a result of Sneaky negligence.

Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with English Law and agree to submit to the exclusive jurisdiction of the English courts.

Promotional Codes / Discounts Terms & Conditions

Promotional codes entitle you, at the time of ordering, to a saving on a new order placed with Sneaky. Details of any minimum spend or discount will be found advertised alongside promotion code. Promotional codes are only valid for orders placed online.

Sneaky reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid or being used fraudulently for the order being placed.

Promotion codes are only valid for a limited period of time. The expiry date will be publicised with the relevant promotion code.

Only one promotion code can be used per order and promotion codes are not valid in conjunction with any other promotion. Offer is not unless stated valid on sale items or other discounted items.

In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping costs charged on the original order.

In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. The sum in cash exceeding this value, less any shipping costs charged on the original order, will be returned to the customer. The promotional discount will not be applied to replacement items, if the offer is still valid at the time of making a return – you should place a new order using the original promotional code.

The Sneaky reserves the right to change these Terms and Conditions at any time

The Sneaky reserves the right to terminate the validity of any promotional code at any time.

Care and how to use guidelines

Care and how to use guidelines are clearly stated on each product and should be followed to ensure the maximum intended use of that item. Please also visit our online “How To” page.

If you are still unsure please contact a member of our team who will assist you via our online chat function, email sales@sneakybrand.com or call +(44)1530 587250 (Monday – Friday, 10.00–17.00).